Since March 2020, my office has been flooded with calls and emails asking for help with contacting the Employment Development Department (EDD). While we have resolved over 4,000 cases to date, we continue to take on new cases relating to EDD every day.
Please Carefully Read the Following In Its Entirety BEFORE Completing the Form
We also ask that you 1) read all messages sent to you from EDD through UI Online; 2) follow @CA_EDD on Twitter; and 3) try to regularly read EDD's News Releases. It is inexcusable that more than a year and a half has passed since the start of the pandemic and it remains nearly impossible to contact EDD directly to have your questions answered. My office remains committed to helping you get the answers you need and are doing our best to make sure your claim is processed and considered fairly by EDD. We do ask though, before you complete this form, you first look at the EDD's Frequently Asked Questions page and most recent news releases.
If you received benefits through a PUA claim because you were self-employed before the pandemic, the federal Continued Assistance Act requires PUA claimants who received benefits after December 27, 2020 to submit documentation to prove they were (or planned to be) self-employed or employed when they applied for benefits.
Starting November 10, 2021, EDD will send notices by email, text message, and through UI Online to those who must submit their proof of work history to comply with federal rules. Many claimants who filed for PUA have already proven their employment status, including those who collected PUA in 2020 and provided their 2019 wage and income information to obtain more than the minimum weekly benefit amount. (Click here for more information)
If you are requesting to backdate your claim, Do Not Use This Form. The only way to backdate your claim is by contacting EDD directly via one of the following options:
- Visit Ask EDD to request to backdate your claim if you think it has the wrong start date. Select Unemployment Insurance Benefits, then Claims Questions, then Backdate the Effective Date of my UI Claim Due to COVID-19.
- In your UI Online account, select Contact Us to request a change.
- Call the UI Customer Service line at 1-800-300-5616, available from 8 a.m. to 8 p.m. (Pacific time), seven days a week, except state holidays.
Requests to assist in backdating claims entered into this form will not receive a response. If you need our assistance with backdating a claim, you must send a letter requesting an exception via the United States Postal Service to: Office of Asm. Richard Bloom, 2800 28th St; Suite 105, Santa Monica, CA 90405. The letter should include your SSN or EDD CAN, the effective date of your claim, your final day of work, the date you would like claim to be effective, and why you didn't contact EDD directly via one of the options above. Your letter should also include copies of two Acceptable Documents for Identity Verification. Due to the high number of fraudulent requests our office is receiving, backdating requests submitted via our Assistance Request Form will NOT receive a response.
Proving Self Employment or Employment
EDD sent approximately 1.4 million notices to Pandemic Unemployment Assistance recipients reminding them to submit documents to prove employment or self-employment as required by federal law. Nearly one in five recipients responded so far and over 90 percent of those were found eligible. Additional notices will be mailed to all those who have not responded. Those found ineligible will be sent a notice with an opportunity to appeal and submit additional documentation.
To continue helping claimants understand these requirements, EDD has expanded guidance on the PUA Self-Employment and Employment Documentation web page to include this information.
Claimants should gather all necessary documents before uploading them to EDD. Once the claimant electronically signs the form in UI Online and selects “Finish” it is not possible to reopen and upload additional documents. If documents meet federal requirements, claimants will receive a notice confirming eligibility.
Contacting EDD to Resolve Issues - My staff are not employees of EDD and therefore do not have access to your unemployment claim so it is important that you have done what you can do yourself to find answers to your questions. As mentioned above, the best place to look for answers is the EDD website, EDD News Releases, and EDD's Twitter account @CA_EDD. In some cases, calling EDD may be the only way to find an answer to your question so here are tips on how to call EDD:
- EDD phone numbers 1-833-978-2511 or 1-800-300-5616 – both numbers go to the same center
- Monday – Sunday between 8 am and 8 pm PST (10:15/10:30 am or closer to 6, 7 pm seem to be best).
- Press 1 during the 1st recording, then press 2, then press 4 to get through to an EDD rep
- Persistence is key when calling EDD. You may get a message that your call cannot be completed at this time. Hang up and try again. It may take some time and dialing to get connected to someone who is able to help you
- Some EDD reps cannot transfer you, so you may need to call back to ask for a rep who can do this
- There are 4 levels of EDD reps:
- Tier I – cannot help you change problems and have limited access to your account. Will usually offer to put you on a "call back" list.
- Tier II – have access to your account and can make some changes but you should ask for an adjuster if you have a complicated claim problem
- Adjusters – have access to your account and can resolve complicated claim problems and if they cannot assist are able to email a supervisor or let you know what is going on with your account or what you should/can do to resolve
- Supervisors – have full access to your account and can resolve complicated claim issues but usually work behind the scenes on issues that Adjusters can’t resolve
- Please note that it is taking at least 3 weeks to process and pay when you file a new claim if your benefit year has expired and EDD staff cannot help accelerate this process. But if it has been over 3 weeks since you applied, and you are asking when your claim will be paid and/or your claim payments on that new claim are still pending a week or two after certifying, you can ask if the EDD rep answering the call is a Tier 2 rep and that person should be able to help.
- And if you have a complicated claim issue, and have multiple weeks pending or another issue, it is best to ask for an Adjuster when you call.
Once we have EITHER your SSN or EDDCAN, we will process and send an inquiry to EDD on your behalf, you will receive a confirmation email from the staff member in my office assigned to your case who will serve as your point of contact until the matter is resolved.
Once you have completed our Request for Assistance Form, you will receive an email from our office within 10 business days asking you to complete an Authorization for Release of Information that you must complete, sign and return to our office. If you have not received an email from us within 10 business days, please contact our office at (310) 450-0041 to provide us with your SSN or EDD CAN so that we can process your case.
If you have already submitted a request but have not heard from us, it is likely because you have not provided either your Social Security Number or your EDD Customer Account Number (EDD CAN).IMPORTANT: If you disagree with EDD on a determination made about your application, your eligibility, your claim start date, your benefit award, etc, you have the right to appeal the determination. While waiting for us to process and submit your case to EDD, DO NOT DELAY Your Decision to Appeal. You only have a short window of time to file an appeal, so it is important you submit as soon as possible.